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IBM Control Desk 7.6 Service Request Management Fundamentals (TP362G)     » zur vollständigen Seminarliste

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Alle IBM Trainings werden mit Original IBM Schulungsunterlagen angeboten und finden in Kooperation mit dem von Arrow ECS autorisierten IBM Schulungspartner esciris statt.

Kurs-Id: IBM_TP362G

Seminarinhalt

IBM Workload Scheduler Introduction

  • About Workload Automation
  • IBM workload automation offerings
  • IBM Workload Scheduler terminology
  • Workload Scheduler user interfaces
  • Getting started with Application Lab
  • Getting started with the Dynamic Workload Console
  • Connecting the console to Workload Scheduler
  • Getting started with the command-line interfaces

Using the Application Lab interface

  • Using the processes status overview page
  • Managing processes
  • Using other Application Lab functions

Monitoring Workload Scheduler production

  • Monitoring Workload Scheduler production by using queries
  • Using the Workload Dashboard
  • Monitoring system status and health
  • Monitoring plan objects
  • Using the What-if Analysis interface
  • Monitoring the plan graphically

Managing Workload Scheduler production

  • Managing the scheduling environment
  • Managing scheduling objects in the plan

Creating scheduling objects

  • Using the Workload Designer
  • Creating scheduling objects
  • Creating variables and variable tables
  • Creating prompts and resources
  • Creating calendars
  • Defining jobs

Scheduling, forecasting and migrating workloads

  • Creating job streams
  • Applying jobs to job streams
  • Setting time and date restrictions
  • Using advanced scheduling options
  • Creating job stream definitions by using composer
  • Creating and using event rules
  • Forecasting and previewing future dates
  • Exporting and importing scheduling definitions
  • Using Workload Application Templates

Reporting with Workload Scheduler

  • Using reporting features
  • Using Common Reporting with Workload Scheduler
  • Using the batch reporting utility
  • Using the preformatted text-based report utilities
Informationen
Zielgruppe

This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.

Vorkenntnisse

Before taking this course, you should have the following skills:

  • At a minimum, intermediate computer skills
  • The ability to visualize complex scenarios
Termine
Hinweis

Das Training findet auf Deutsch statt.